Terms of Service.

Last Updated: 08/14/2026

IMPORTANT NOTICE: SECTION 5 OF THESE TERMS CONTAINS A BINDING INDIVIDUAL ARBITRATION PROVISION AND A CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY ARBITRATION RATHER THAN IN COURT AND ON AN INDIVIDUAL BASIS RATHER THAN AS PART OF A CLASS. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 5. PLEASE READ SECTION 5 CAREFULLY.

Welcome to Merry Me Pantry ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website located at www.soappantry.com (the "Site") and the purchase of our products. By accessing the Site or purchasing products, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site. These Terms do not limit any right or remedy that the consumer protection law of the state in which you reside provides to you on a basis that cannot be waived by agreement. If any provision of these Terms is prohibited, void, or unenforceable under the law of your state, that provision applies only to the maximum extent permitted in your state, and the remainder of these Terms remains in effect.

1. Acceptance of Terms; Eligibility

By visiting our Site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. You accept these Terms by clicking a box or button presenting them to you, or by placing an order after these Terms have been made available to you through a conspicuous link, and we retain a record of that acceptance. You must be at least 18 years old and able to form a binding contract in order to purchase products from us. If you are under 18, you may use the Site only with the involvement of a parent or legal guardian who accepts these Terms on your behalf and is responsible for your use. We do not knowingly sell to, or collect personal information from, children under 13, and a California resident under 18 who is a registered user may request removal of content he or she has posted, as provided by California Business and Professions Code section 22581.

2. Products, Pricing, Orders, Shipping, and Returns

All descriptions of products or product pricing are subject to change at any time before you place an order. The price displayed at the time we accept your order is the price you will be charged, and we will not charge you a different price without first obtaining your consent. We reserve the right to discontinue any product at any time. If we cancel an order after you have been charged, or if a product proves unavailable, we will refund the full amount charged to your original method of payment within ten (10) business days.

Order Acceptance and Pricing Errors. Your order is an offer to purchase. We accept that offer when we send an order confirmation or ship the product, whichever occurs first. In the event of an obvious typographical or pricing error, we may cancel the affected order and will promptly refund any amount charged; we will not ship at, or charge you, a corrected price without your express authorization. All prices are stated in U.S. dollars and exclude applicable sales and use taxes and shipping charges, all of which will be disclosed to you before you complete your order.

Shipping. Unless we clearly and conspicuously state a different shipping period at the time you order, we will ship your order within thirty (30) days (or less) after we receive your properly completed order and payment, as required by the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, 16 C.F.R. Part 435, and by comparable state mail-order statutes. If we cannot ship within that period, we will notify you and offer you the choice of consenting to a delay or cancelling for a prompt full refund, and we will treat a failure to respond as a cancellation where the law so requires. Risk of loss and title pass to you upon delivery of the product to your shipping address.

Returns, Refunds, and Cancellations. Our Return and Refund Policy, available at www.soappantry.com/shipping-returns, is incorporated into and forms part of these Terms and is posted conspicuously as required by California Civil Code section 1723, New York General Business Law section 218-a, and comparable laws in other states. A return must be requested within 7 days of receipt of that item. The item to be returned must be unopened and in new condition. The customer is responsible for shipping costs to return any items. After we have received the returned item, allow 30 days to inspect the return and process the refund. Wholesale items are ineligible for returns; all wholesale sales are final. If a conforming policy is not posted as your state requires, the default rule of your state applies — for example, California and New York permit a return for a full refund within a stated period when no conforming policy has been posted. Refunds are issued to the original method of payment. Nothing in this Section limits your rights with respect to products that are defective, damaged, or not as described.

Cosmetic Products; Ingredients and Allergies. Our detergents and related products are cosmetics, not drugs, and we do not claim that any product diagnoses, treats, cures, or prevents any disease or medical condition. A full ingredient list appears on each product label and product page. Because individual sensitivities vary, we recommend that you review the ingredient list, perform a patch test before first use, and discontinue use and consult a healthcare professional if irritation occurs. Where applicable, products shipped to California are accompanied by any warning required under the Safe Drinking Water and Toxic Enforcement Act of 1986 (Proposition 65).

3. Disclaimer of Warranties; State-Law Exceptions

THE SITE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SITE ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS AND EXCEPT TO THE EXTENT SUCH A DISCLAIMER IS PROHIBITED OR RESTRICTED BY THE LAW OF THE STATE IN WHICH YOU RESIDE. We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

Implied Warranties. SOME STATES DO NOT ALLOW THE EXCLUSION OR MODIFICATION OF IMPLIED WARRANTIES IN CONSUMER SALES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. If you are a consumer residing in a state that restricts or prohibits such disclaimers — including, without limitation, California, Connecticut, the District of Columbia, Kansas, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Oregon, Vermont, Washington, and West Virginia — the foregoing disclaimer of implied warranties does not apply to you, and the implied warranties of merchantability and fitness for a particular purpose apply to your purchase to the full extent required by the law of your state. In addition, under the federal Magnuson-Moss Warranty Act, 15 U.S.C. section 2308, if we give you a written warranty on a consumer product we may not disclaim or modify the implied warranties on that product, and any limitation on the duration of an implied warranty will be conscionable, set out in clear and unmistakable language, and displayed prominently on the face of the warranty.

Personal Injury and Product Defects. Nothing in this Section or anywhere else in these Terms disclaims or limits any warranty, duty, or liability for death or personal injury caused by a product we sell, for a defective product, for failure to warn, or for our fraud, gross negligence, willful misconduct, or violation of law. Any such disclaimer would be unenforceable, and none is made.

4. Limitation of Liability; Exceptions

SUBJECT TO THE EXCEPTIONS SET OUT BELOW IN THIS SECTION AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MERRY ME PANTRY, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law, and the exclusions and limitations in this Section apply to you only to the extent permitted by the law of your state.

Cap on Liability. Except as provided in the following paragraph, and only to the extent permitted by the law of the state in which you reside, our total aggregate liability to you for all claims arising out of or relating to these Terms, the Site, or a product you purchased will not exceed the greater of (a) the total amount you paid us for the product giving rise to the claim or (b) one hundred dollars ($100).

Exceptions. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury; (b) any claim arising from a defective product, including strict product liability, breach of the implied warranty of merchantability, and failure to warn; (c) fraud, fraudulent misrepresentation, or concealment; (d) gross negligence or willful, wanton, or intentional misconduct; (e) violation of law; or (f) any other liability that applicable law does not permit to be excluded or limited. California residents are advised that under California Civil Code section 1668 a contract that purports to exempt a party from responsibility for its own fraud, willful injury to the person or property of another, or violation of law, whether willful or negligent, is against the policy of the law; no provision of these Terms is intended to have that effect.

5. Dispute Resolution, Mandatory Arbitration, and Class Action Waiver; 30-Day Right to Opt Out

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS. IT REQUIRES MOST DISPUTES BETWEEN YOU AND MERRY ME SOAP PANTRY TO BE RESOLVED BY INDIVIDUAL BINDING ARBITRATION RATHER THAN IN COURT AND BEFORE A JUDGE OR JURY. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED BELOW. OPTING OUT WILL NOT AFFECT ANY OTHER PART OF THESE TERMS AND WILL NOT AFFECT YOUR ABILITY TO PURCHASE FROM US. To the fullest extent permitted by law, by using this Site, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Site or products, shall be resolved by binding, individual arbitration and not in a court of law. This agreement to arbitrate does not apply to the claims and proceedings identified below under “Exceptions to Arbitration” and “Claims That Cannot Be Compelled to Arbitration,” and does not apply at all if you timely opt out.

• Informal Dispute Resolution First. Before initiating arbitration, you and Merry Me Soap Pantry agree to try to resolve the dispute informally. The party raising the dispute must send a written Notice of Dispute describing the dispute and the relief sought — to us at corporate@soappantry.com or at the mailing address in Section 16, and to you at the email or mailing address associated with your most recent order — and the parties will negotiate in good faith for sixty (60) days after the Notice is received. This requirement does not apply to a claim brought in small claims court or to any claim that cannot be compelled to arbitration, and it does not shorten any statute of limitations, which is tolled while the informal process is pending.

• Your Right to Opt Out of Arbitration. You may reject this arbitration agreement and the class action waiver by sending us written notice within thirty (30) days after you first accept these Terms or, if you are an existing customer, within thirty (30) days after we notify you of a material change to this Section. Your notice must state your name, the email and mailing address associated with your order, and that you wish to opt out of arbitration. Send it to corporate@soappantry.com with the subject line “Arbitration Opt-Out,” or by mail to Merry Me Soap Pantry, Attn: Arbitration Opt-Out, at the address in Section 16. Opting out will not affect any other provision of these Terms, will not affect your ability to purchase from us, and will not cause you to lose any benefit. If you opt out, disputes between us are governed by Section 7 (Governing Law and Venue).

• Waiver of Jury Trial: If a dispute is subject to arbitration under this Section, you and Merry Me Soap Pantry are each choosing to have that dispute decided by a neutral arbitrator rather than by a judge or jury, and to that extent each party knowingly and voluntarily gives up the right to a jury trial for that dispute. This election is mutual and applies equally to both parties. It does not apply to any claim excluded from arbitration, to any claim brought in small claims court, or at all if you opt out. Pre-dispute waivers of the right to a jury trial outside of arbitration are void or unenforceable in a number of states, including California, Georgia, and North Carolina, and nothing in these Terms waives your right to a jury trial in any court proceeding permitted to proceed under these Terms.

• Class Action Waiver: All claims and disputes within the scope of this arbitration agreement must be arbitrated or litigated on an individual basis and not on a class basis. You agree that you may bring claims against us only in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. This waiver is mutual, and Merry Me Soap Pantry likewise may not bring claims against you on a class or representative basis. If a court or arbitrator determines that this class action waiver is unenforceable as to a particular claim or request for relief, including a request for public injunctive relief under California law, that claim or request will be severed and may be brought in a court of competent jurisdiction while the remaining claims proceed in arbitration. If the class action waiver is found unenforceable in its entirety as to a dispute, this entire agreement to arbitrate is void as to that dispute. Nothing in this Section prevents you from participating in a class-wide settlement, or from filing a complaint or charge with, cooperating with, or receiving relief obtained by any federal, state, or local government agency, including the Federal Trade Commission, the Consumer Financial Protection Bureau, and your state Attorney General.

• Arbitration Rules: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules and its Consumer Due Process Protocol, which are available at www.adr.org or by calling 1-800-778-7879 and which control over any inconsistent provision of this Section. The arbitration will be conducted by a single neutral arbitrator. If AAA is unavailable or declines to administer the arbitration consistent with this Section, the parties will agree on a substitute administrator that applies equivalent consumer due-process standards or, failing agreement, either party may ask a court of competent jurisdiction to appoint one.

• Costs of Arbitration. We will pay all AAA filing, administrative, and arbitrator fees for an arbitration you commence, other than the initial consumer filing fee under the AAA Consumer Arbitration Rules, which will not exceed what you would pay to file the same claim in the court of your county of residence; if paying that amount would be a hardship, we will pay it as well upon your request. Each party bears its own attorneys’ fees, except that the arbitrator may and must award attorneys’ fees and costs to you to the extent a statute or these Terms so provide, and your right to recover fees under any consumer protection statute is preserved in full. We will not seek our attorneys’ fees or costs from you unless the arbitrator finds that your claim was frivolous or brought for an improper purpose under the standard of Rule 11(b) of the Federal Rules of Civil Procedure.

• Location and Format. Unless the parties agree otherwise, any in-person arbitration hearing will take place in the county or parish where you reside, or at another mutually agreed location. At your election, the arbitration may instead be conducted by telephone, by videoconference, or solely on the basis of documents submitted to the arbitrator.

• Exceptions to Arbitration. Either party may bring an individual action in small claims court in the claimant’s county of residence for any dispute within that court’s jurisdiction, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement or misappropriation of intellectual property rights.

• Claims That Cannot Be Compelled to Arbitration. At your election, any claim alleging sexual assault or sexual harassment may be brought in court rather than in arbitration, as provided by the federal Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021, 9 U.S.C. sections 401–402, and the class action waiver does not apply to any such claim. Claims for public injunctive relief under the California Consumers Legal Remedies Act, Unfair Competition Law, or False Advertising Law may be brought in a court of competent jurisdiction, and any provision purporting to waive the right to seek public injunctive relief in all forums is severable and unenforceable. Nothing in this Section waives any right or remedy that applicable law does not permit you to waive in advance.

• Limitations Period, Arbitrator’s Authority, and Award. This Section does not shorten any statute of limitations that would apply to your claim in court. The arbitrator may award any individual relief a court could award on your individual claim, including statutory, compensatory, injunctive, and declaratory relief and attorneys’ fees, and must issue a reasoned written decision. Judgment on the award may be entered in any court of competent jurisdiction. Neither party is required to keep the existence, content, or result of the arbitration confidential, except as necessary to protect trade secrets or other information the arbitrator determines is properly protected, and nothing in these Terms prevents you from disclosing the underlying facts of your dispute.

• Governing Arbitration Law; Severability; Survival. This agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. sections 1 et seq., and survives termination of these Terms and completion of any purchase. Except as provided in the Class Action Waiver subsection, if any part of this Section is held unenforceable the remainder continues in effect. Questions concerning the arbitrability or enforceability of this Section are for a court, not the arbitrator, to decide.

6. Indemnification

You agree to indemnify, defend and hold harmless Merry Me Soap Pantry and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your willful or negligent breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. You have no obligation to indemnify us for any claim to the extent it arises from our own negligence, gross negligence, willful misconduct, breach of these Terms, or violation of law, or from a defect in a product we sold. We will promptly notify you in writing of any claim for which we seek indemnification, will not settle any such claim without your prior written consent (not to be unreasonably withheld), and will permit you to participate in the defense with counsel of your choosing at your expense. This Section does not apply to any claim you bring against us, and it does not apply at all where an indemnity obligation of this kind is unenforceable under the law of your state.

7. Governing Law and Venue

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles. This choice of law does not deprive you of the protection of any provision of the consumer protection law of the state in which you reside that cannot be waived by agreement, and where the mandatory consumer protection law of your state of residence gives you greater protection than Tennessee law, that law applies to your purchase. Any dispute not subject to arbitration, including any claim brought in small claims court and any claim excluded from arbitration under Section 5, may be brought either in a state or federal court located in your county of residence or, at your option, in Davidson County, Tennessee, and each party consents to jurisdiction and venue in those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

8. Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. We will post the revised Terms with an updated “Last Updated” date and, for any material change, we will give you at least thirty (30) days’ advance notice by email to the address associated with your most recent order and by a conspicuous notice on the Site. Changes apply prospectively only and do not apply to any order placed, or to any dispute that arose, before the change takes effect. If you do not agree to a change you may reject it by not placing further orders; placing an order or continuing to use the Site after the change takes effect constitutes acceptance of the revised Terms. If we materially change Section 5, you may opt out of the revised arbitration provision within thirty (30) days of our notice as described in that Section.

9. Privacy and Your State Privacy Rights

Our Privacy Policy, available at www.soappantry.com/privacy, is incorporated into these Terms and describes how we collect, use, disclose, and protect personal information. If you reside in California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, or in any other state with a comprehensive consumer privacy law, you may have the right to access, correct, delete, or obtain a portable copy of your personal information, to opt out of the sale or sharing of your personal information and of targeted advertising, and to be free from discrimination for exercising those rights. California residents also have rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act and under California Civil Code section 1798.83 (the “Shine the Light” law). Instructions for exercising these rights, including our “Do Not Sell or Share My Personal Information” mechanism and our honoring of browser-based opt-out preference signals, appear in our Privacy Policy. We do not condition any purchase on your waiver of a privacy right.

10. Electronic Communications, Email, and Text Messaging

By providing your email address or telephone number you consent to receive communications from us electronically, including order confirmations, shipping notices, and notices required by law, and you agree that electronic records and signatures satisfy any legal requirement that such communications be in writing, as provided by the federal E-SIGN Act, 15 U.S.C. sections 7001 et seq., and your state’s Uniform Electronic Transactions Act. You may withdraw that consent, and request paper copies, by contacting us at corporate@soappantry.com, though withdrawing consent may prevent us from processing online orders. We send marketing email only in compliance with the CAN-SPAM Act and honor unsubscribe requests promptly. We send marketing or promotional text messages only with your prior express written consent, which is never a condition of purchase and which you may revoke at any time by replying STOP; message and data rates may apply. These requirements arise under the federal Telephone Consumer Protection Act and under state telemarketing statutes.

11. Customer Reviews and Feedback

We do not prohibit, restrict, or penalize honest customer reviews. Any provision that would waive or limit your right to review our products or services is void under the federal Consumer Review Fairness Act, 15 U.S.C. section 45b, and under state laws including California Civil Code section 1670.8, and we do not ask you to agree to any such provision. We may remove content that is unlawful, harassing, obscene, or unrelated to our products, and we do not offer compensation in exchange for positive reviews. Any testimonial or endorsement we publish complies with the Federal Trade Commission’s Guides Concerning the Use of Endorsements and Testimonials in Advertising, 16 C.F.R. Part 255.

12. Intellectual Property and User Content

All content on the Site, including text, images, logos, and product photography, is owned by Merry Me Soap Pantry or our licensors and is protected by copyright, trademark, and other laws. If you submit reviews, photographs, or other content to the Site, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with the Site and our marketing, and you represent that you have the right to grant that license. You retain ownership of your content. We respond to notices of claimed copyright infringement under the Digital Millennium Copyright Act, 17 U.S.C. section 512; notices may be sent to our designated agent at corporate@soappantry.com.

13. Accessibility

We are committed to making the Site accessible to people with disabilities and work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, consistent with the Americans with Disabilities Act and state laws including the California Unruh Civil Rights Act and the New York State Human Rights Law. If you encounter a barrier to using the Site, please contact us at corporate@soappantry.com and we will work with you to provide the information, product, or transaction you need through an alternative method.

14. Severability, Waiver, Assignment, Survival, and Entire Agreement

If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable or, if it cannot be modified, severed, and the remaining provisions will remain in full force and effect, except as expressly provided in Section 5. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger or sale of assets on notice to you. Sections 3, 4, 5, 6, 7, and 14 survive termination of these Terms and completion of your purchase. These Terms, together with our Privacy Policy and our Return and Refund Policy, are the entire agreement between you and us concerning the Site and your purchases and supersede prior agreements on that subject; nothing in this Section limits your remedies for fraud or misrepresentation.

15. Notice to Consumers in Certain States

California. Under California Civil Code section 1789.3, California residents are entitled to the following notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or (800) 735-2929 (TTY). Merry Me Soap Pantry’s name, address, and telephone number appear in Section 16. We charge no fee for use of the Site; you pay only the price of the products you order plus any applicable taxes and shipping charges, as disclosed to you at checkout.

New Jersey. No provision of these Terms that is void, unenforceable, or inapplicable in New Jersey is enforceable against a New Jersey consumer. The provisions of these Terms limiting our liability, disclaiming warranties, or requiring indemnification do not apply to the extent the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act, N.J.S.A. 56:12-14 et seq., prohibits them.

All other states. Where the law of the state in which you reside gives you a right or remedy that these Terms purport to limit or waive, the law of your state controls and the limitation or waiver does not apply to you.

16. Contact Information

Questions about the Terms of Service should be sent to us at corporate@soappantry.com. You may also reach us by mail at Merry Me Soap Pantry, 1068 Lillian Lane, Gallatin, Tennessee 37066, or by telephone at 1-866-852-0090. We provide this contact information as required by California Civil Code section 1789.3 and by the consumer protection and mail-order laws of other states. Any notice we send you will go to the email or mailing address associated with your most recent order.